Terms & Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "Company," "we," "us," "our" refers to tensoiona
• "Services" refers to AI integration services, training programs, and consulting provided by tensoiona
• "User," "you," "your" refers to any individual or organization accessing our website or engaging our services
• "Website" refers to the tensoiona website and all associated pages
• "Agreement" refers to these Terms and Conditions
• "Content" refers to all materials, information, and data on our website

2. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not access or use our services.

You must be at least 18 years old and have the legal capacity to enter into binding agreements to use our services. By using our services, you represent that you meet these requirements.

3. Service Description

tensoiona provides the following AI integration services:

3.1 AI Capability Building

Training programs designed to develop AI understanding and skills within client organizations. Programs are customized based on participant background and organizational objectives.

3.2 Time Series Forecasting

Development and implementation of predictive models for business forecasting applications. Services include data analysis, model development, testing, deployment, and initial performance monitoring.

3.3 AI Production Operations

Ongoing operational support for deployed AI systems including monitoring, maintenance, optimization, and incident response.

Service availability, features, and pricing are subject to change. We reserve the right to modify or discontinue services with reasonable notice to affected clients.

4. User Responsibilities

4.1 Acceptable Use

When using our website and services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of account credentials
• Use services only for lawful purposes
• Respect intellectual property rights
• Comply with all applicable Malaysian laws and regulations

4.2 Prohibited Activities

You must not:

• Use our services to violate any laws or regulations
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services or servers
• Use automated systems to access our website without permission
• Misrepresent your identity or affiliation
• Transmit viruses, malware, or harmful code
• Collect or harvest user information without consent
• Use services for fraudulent or deceptive purposes

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content on our website and in our services, including text, graphics, logos, software, methodologies, and materials, is owned by tensoiona or our licensors and protected by Malaysian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our services for their intended purpose. This license does not include any right to:

• Reproduce or copy our materials except as necessary for service use
• Modify, adapt, or create derivative works
• Distribute, sell, or sublicense our materials
• Reverse engineer our software or systems

5.2 Client Data and Materials

You retain all rights to data and materials you provide to us. By engaging our services, you grant us a limited license to use your data solely for providing the contracted services.

We will not use client data for training general AI models or share it with third parties except as necessary to provide services or as required by law.

6. Payment Terms

6.1 Pricing and Fees

Service pricing is provided in Malaysian Ringgit (RM) and specified in project proposals or service agreements. Prices are subject to change with reasonable notice.

All prices are exclusive of applicable taxes unless stated otherwise. Clients are responsible for any taxes, duties, or fees related to services.

6.2 Payment Methods

We accept payment via bank transfer and other methods as agreed in service contracts. Payment terms are typically net 30 days from invoice date unless otherwise specified.

6.3 Refund Policy

Refunds are handled on a case-by-case basis depending on the service type and circumstances:

• Training programs: Cancellations made 7 days before scheduled start may receive partial refund
• Project-based services: Refunds determined based on work completed
• Monthly services: No refund for current month, cancellation applies to subsequent months

7. Service Level and Performance

We strive to provide high-quality services but cannot guarantee specific outcomes or results. AI system performance depends on multiple factors including data quality, business environment, and implementation approach.

Service level commitments are specified in individual service agreements. We will make reasonable efforts to meet agreed timelines and deliverables.

Our Production Operations service includes monitoring and support commitments as detailed in service agreements.

8. Disclaimers

8.1 Service Warranty

Our services are provided "as is" without warranties of any kind, either express or implied. We disclaim all warranties including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

8.2 No Guarantee of Results

We do not guarantee specific business results, revenue increases, cost savings, or other outcomes. AI system performance varies based on data quality, business conditions, and implementation factors.

8.3 Professional Advice

While we provide technical expertise, our services do not constitute legal, financial, or other professional advice. Clients should consult appropriate professionals for such matters.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, tensoiona's total liability for any claims arising from or related to our services shall not exceed the fees paid by the client for the specific service in question during the 12 months preceding the claim.

We are not liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Damages resulting from client's use or misuse of services

These limitations apply regardless of the legal theory of liability and even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless tensoiona, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of our services
• Your violation of these Terms and Conditions
• Your violation of any rights of third parties
• Your violation of applicable laws or regulations

11. Termination

11.1 Termination by Client

Clients may terminate services according to terms specified in service agreements. Notice requirements and any applicable fees are outlined in individual contracts.

11.2 Termination by tensoiona

We may suspend or terminate services if:

• Payment obligations are not met
• Terms and Conditions are violated
• Client conduct threatens our operations or reputation
• Required by law or regulatory authority

11.3 Effects of Termination

Upon termination, we will provide reasonable transition assistance as specified in service agreements. Client data will be returned or securely destroyed according to data retention policies.

12. Dispute Resolution

12.1 Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12.2 Informal Resolution

Before pursuing formal legal action, parties agree to attempt informal resolution through good-faith negotiation. Either party may request a meeting to discuss and resolve disputes.

12.3 Mediation

If informal resolution fails, parties may agree to mediation before pursuing litigation. Mediation costs will be shared equally unless otherwise agreed.

13. General Provisions

13.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and tensoiona regarding our services.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign or transfer these Terms or your rights under them without our written consent. We may assign these Terms without restriction.

13.5 Notice

Notices under these Terms may be sent via email to addresses on record or by physical mail to our business address.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when posted on our website with an updated "Last Updated" date.

For material changes, we will provide notice via:

• Email to registered users
• Prominent notice on our website
• Direct communication to active clients

Continued use of services after changes indicates acceptance of updated terms.

15. Contact Information

For questions about these Terms and Conditions, please contact us: